Opulence of Southern Pines is committed to courteous service and customer satisfaction. If you ever need personal attention, please do not hesitate to call the Southern Pines Store at +1 910.692.2744. Anyone on our staff will be happy to help.
In order to meet the needs of our on-line customers we offer a refund on all regularly stocked merchandise. Please note that there will be a 25% restocking charge on ALL returned merchandise. If you are uncertain about a pattern or style, we recommend you purchase a sham, wash cloth, or napkin as a sample to ensure your full satisfaction prior to making your final purchase. Please note custom orders and cut fabric are non-returnable and must be paid in full upon ordering. Custom ordered items include items that we do not stock including custom sizes, monogrammed items, bed skirts, and items we do not feature on our web site but the customer requests to purchase. Pillows, duvets, featherbeds, and mattress pads/protectors are NOT returnable due to hygiene reasons, no exceptions.
Before You Return...
Return Authorization (RA) must be given before any merchandise may be returned. Merchandise returned without an RA # will be refused and/or returned to the customer. There are no exceptions and we strictly enforce this policy. Opulence of Southern Pines is not responsible for unauthorized returned merchandise sent to and then refused by us, or unauthorized returned merchandise shipped back to the customer. The sales receipt must accompany all authorized returned items. Please retain a copy for your records.
Please Contact Us to request a return and provide your reason for return.
All return requests must be received within 3 days of receipt of merchandise. Your return will be reviewed and you will receive a response or an authorization to return your purchase along with return instructions.
Important ~ Please read
Merchandise absolutely must be in unused condition and repackaged like new just as it was received. If your return is not received in this condition, it will be returned to you and no refund will be issued. Your return must be received back in our Southern Pines store within 7 business days from issue of RA #.
Any items returned that were originally sent using free shipping will be credited to your original form of payment minus any shipping costs incurred by Opulence of Southern Pines from the original shipment as well as the 25% restocking fee.
Once your return is received and processed you will be issued a refund for the purchase price less the 25% restocking fee and shipping charges.